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vvalette50's avatar
vvalette50
Copper Contributor
Aug 17, 2019

Unable to open word file (end tag error)

Hi,

 

I can't open anymore a .docx  file which I have created. The error message indicates:

"the name in the end tag of the element must match the element type in the start tag".

Online search and support did not help so far....

Thanks in advance for any help !

 

3 Replies

  • Haytham Amairah's avatar
    Haytham Amairah
    Silver Contributor
    Aug 17, 2019

    vvalette50

     

    Have you seen this official support https://support.microsoft.com/en-us/help/2528942/you-receive-an-end-tag-error-when-you-open-a-docx-file-in-word-2007-20?

    It talks about this issue in detail!

     

    Regards

    • vvalette50's avatar
      vvalette50
      Copper Contributor
      Aug 17, 2019

      Haytham Amairah 

      Thanks for your reply… Indeed I have read this official support:

       

      1) the Fix It for me Option is not working anymore : https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions

       

      2) The fix it yourself option required xml skills. which I unfortunately haven't...

       

      Vincent

      • hansleroy's avatar
        hansleroy
        Iron Contributor
        Aug 18, 2019

        Hi vvalette50 ,

        I think that 

        https://helpdeskgeek.com/office-tips/fix-end-tag-start-tag-mismatch-error-opening-docx-files/

        contains instructions that can be carried out by someone who is not familiar with XML.

        Kind regards

        Hans

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