Forum Discussion
The index in my Word document has duplicate entries
I have contacted MS Support, but they couldn't help. Repaired Office 365 twice (local and online), recreated the index too many times to count
Hi STeveF48
Strange and frustrating, indeed.
I find a very old thread about something similar - but no real solution (beyond editing the INDEX field).
What I'd try is to make hidden characters visible (Ctrl+8)) and then find (Ctrl+F) through all XE entries to see if you see something strange. My first idea is trailing or leading spaces...
Kind regards
Hans
- Thanks for trying to help.First, all of the entries were created by using "Mark All" when I inserted index marks, so there should not have been any variations.Second: I had a problem, as detailed in my other post, with searching for hidden text. It was only on one PC, so On the other one I Searched/replaced all possible variations of XE “Castles:Deal”. I.e. Starting with a space, or ending with one.Third, There are about 120 lines where the main entry is Castles and the sub-entry is Deal, that's 12 varieties of each letter in Castles:Deal.Fourth: I don't know how to explain the sorting of the entries, I've copied them all into a plain text file.Some entries are correct, which makes this so much weirder.Thanks againSteve
- Hello. This problem is happening to me too. The microsoft support agent could not fix it. Was there a fix in the end? Thank you!
It’s been a while since I posted my question. I think that I manually edited the document and made sure that each word/phrase in the index was absolutely identical.
If memory serves, there were hidden characters; spaces; tabs. Capitalisation also played a part “Index” is not the same as “index” and there isn’t (as far as I know) a way to tell word to ignore the difference, however you can fool Word by replacing words (ignoring case) with the same word plus the index entry code. Show all characters including hidden text will reveal these. I will post more when I am working on my PC.
