Forum Discussion
"Heading" and "Body" fonts are sometimes incorrectly displaying as Times New Roman
Even though the document is linked to a template with the correct name, that does not mean that the template on the host machine is identical to the "correct" template and, if the "Automatically update document styles" box is checked (which it normally should not be), the style definitions of the template on the host machine will be used for the document.
If you place the cursor in text that is not in the expected font and then press CTRL+SHIFT+S, what does the Apply Styles dialog show as the style that is in use for the selected text?
If you click on the Modify button, what is the font setting for that style?
In this case the documents link back to a .dotm in SharePoint so it's a case where there is a single source of truth (or at least a single source of truth for that particular project, there are multiple). It's happening with multiple templates. Nothing we are working on uses Times (serif is so last century!)
The thing is that I was doing a screen share with someone and I could see their document was in TNR, but for me it appeared fine. Once they closed Word, it opened ok for them.
I don't have one that's doing it at the moment, but for them the document showed the font as being "Times new Roman (Body)" even though in the theme "Body" was set as Aptos. The definition of the style had font as "+Body". For me it was all correct.