Forum Discussion
Problem opening (desktop)word docs in Onedrive (does work when opened via ODFB online)
Hi, A user has the following problem: When opening a word file which is in a onedrive folder (which is shared with her and which is synced with the onedrive tool) word will hang indefinite untill...
Hi guys
When you see the file in Windows File Explorer, what does the Status show? Cloud icon? Green circle with green tick?
If it's the cloud icon for the file that is hanging, right click onto the file and choose Always keep on this device. which will download the file from the cloud to your PC and sync it to the online copy.
Then open the file from Windows File Explorer and see if this fixes the issue.
If the file had the cloud status icon, tt may be that OneDrive was having an issue downloading and syncing the file to your PC when you open it.
Hope that gives you something to try towards a solution!
Good luck folks
Damien