Forum Discussion

Copper Contributor

Apr 12, 2023

Office Bug: Slow Saves on Shares

Our environment: Clients: Mostly Win10 22H2 with a few still < 22H2. Some Win11 on the latest build File server: VMWare Server 2019 1809 with several different volumes with a mix if NTFS and ReFS...

--BF--

Copper Contributor

Apr 13, 2023

Yes, adjusting the permissions was the bandage at the end of the day. We had compared the file/folder (NTFS) permissions at length between slow and fast. It wasn't until we looked at the share permissions (as mentioned we almost always set it to give full control to Authenticated Users) that we noticed the difference. It actually was by luck that we had a share or 2 "incorrectly" set from how we normally have it.

Yes, we had looked at the GPO as well and nothing jumped out while we were troubleshooting

The "Fix" we found defies logic.
The users are set for "Full Control" on the share. Then it takes a long time to save and the "ACCESS DENIED" comes up in Procmon...yet it still eventually saves.
It's when we remove "Full Control on the share is when there are no issues. One would think the opposite should be true.

If this was a server permissions issue, the user should not be able to save at all. It's binary. Either the user can or can't. However, in this case, they can....but they have to wait. What??!!

Again, only Office products are affected. Same document and share with WordPad, no issue.

NikolinoDE

Gold Contributor

Apr 14, 2023

--BF--

First of all, I'm glad that you came to the solution of your problem.

Secondly, I am a simple user 🙂 like everyone on this forum, not a Microsoft employee or on any dependency or provision basis.

Third, you can provide feedback and/or suggestions for improvement to Microsoft.

I wish you continued success with MS Office 365 :).

RPBUK
Copper Contributor
Nov 30, 2024
This has begun happening to me as well over the past year. I am a domestic user withWIN 10. It is a really frustrating problem. It seems to be connected with Office wanting to connect to my sharepoint constantly and save access there, despite use local disk being flagged in the settings. Even if I stop syncing there is an issue with files taking a long time to be accessible. I have repaired my installation, there is no issue on web access speeds. It is a nightmare. I am interested in any solutions, hopefully less complex than the one above. I am the only user on the sharepoint....