office 2013 templates will not download

Doug_Robbins_Word_MVP   When you open Office 2013 and you hit "new" a list of templates shows up that is on-line, not part of the internal program.  I tried to open everyone of them but it showed an error.  Bryan from Microsoft was very attentive and showed outstanding initiative to help me with this problem.  Between him asking for help in the Microsoft office and investigating on his own time, could not come up with a solution.  I therefore turned off the Office 2013 access to the internet and it gave me all the templates that came with the program.  Which was good.  Bryan called me the next day after I emailed him to tell him how I solved the problem for myself and he said thank you.  What a wonderful employee you have. But that problem still exists and when you Google it, many people have had the same problem.  You should figure it out and create an update for Office 2013 so people will not have that problem that still lingers.  Bryan's supervisor came back with that Office 2013 is obsolete and Microsoft no longer does updates for it.  He needs to find a new profession. VERY POOR RESPONSE.