Forum Discussion
Microsoft Word has the worst customer service
I've been trying to reach customer service for hours. The automated system hangs up, it is impossible to get transferred to billing, and there is absolutely no available person to help. Furtherm...
You are talking with your fellow users here, not Microsoft.
Phone - You can talk to support by picking the number for the appropriate country
https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers
Chat - You may try chatting with MS Support to resolve this issue
https://partner.support.services.microsoft.com/en/contact/menu/msa/
If you want to get a message to Microsoft, this user-to-user support forum is not the place to do it. Posts here are responded to, and read by, your fellow users. Decision makers at Microsoft do not see anything you post here. Instead, use the Feedback mechanisms.
Giving Feedback on Microsoft Word or other Microsoft Products