Forum Discussion
Microsoft Office for Mac - "Save As" dialog box does not appear
Hello, Randomly, I get requests for support from clients that are unable to save a document in Word, PowerPoint, or Excel for mac. When they click on "Save As", nothing happens. I will do my ...
GrantLogan We see the same issue with our users with all of the Microsoft Apps. Have not been able to find a fix for it.
ILS_AP I experienced the issue personally today. I've had it occur with both the Mac App Store versions and standalone versions of the apps. With today's issue, I noticed the apps were updated without technically restarting. Apps that were open during this process experienced issues. Excel and Outlook had Save As and Attachment window issues respectively.
My MDM (JAMF) shows the following updates occured.
Added Application Microsoft Excel.app 16.78.23102801
Added Application Microsoft Outlook.app 16.78.23102801
Added Application Microsoft PowerPoint.app 16.78.23102801
Deleted Application Microsoft Excel.app 16.78.23100802
Deleted Application Microsoft Outlook.app 16.78.23102103
Deleted Application Microsoft PowerPoint.app 16.78.23100802
In checking console logs, I see NSXPCSharedListenerErrorDomain errors for both apps. Both apps seem to have "Unable to display save panel" or Unable to display open panel" in the logs as well. I will keep digging, but I suspect this update while the apps are open may break some connection/function for the app. I would love to know if you see the same things.
My MDM (JAMF) shows the following updates occured.
Added Application Microsoft Excel.app 16.78.23102801
Added Application Microsoft Outlook.app 16.78.23102801
Added Application Microsoft PowerPoint.app 16.78.23102801
Deleted Application Microsoft Excel.app 16.78.23100802
Deleted Application Microsoft Outlook.app 16.78.23102103
Deleted Application Microsoft PowerPoint.app 16.78.23100802
In checking console logs, I see NSXPCSharedListenerErrorDomain errors for both apps. Both apps seem to have "Unable to display save panel" or Unable to display open panel" in the logs as well. I will keep digging, but I suspect this update while the apps are open may break some connection/function for the app. I would love to know if you see the same things.
