Forum Discussion
michaeldgarber
Jun 15, 2021Brass Contributor
Lagging cursor in Word while using arrow keys
Hello, As of a few days ago, my cursor in Word cannot keep up with my arrow keys. For example, if I press the right-arrow key five times, it takes Word a few seconds for the cursor to get there. This...
Kim_Do
Aug 09, 2021Brass Contributor
If you are like me, and Mendeley is life, then this is the "fix" Mendeley has provided to me (however, I have not tried it yet because uninstalling and reinstalling Word/Office isn't an option for me):
1. Create a copy of your manuscript if there is any and uninstall Word
2. Uninstall Mendeley Word plug-in from the Tools Tab in Mendeley
3. Uninstall Mendeley Desktop.
4. Reboot device/machine.
5. Reinstall Mendeley Desktop 1.19.8: https://www.mendeley.com/autoupdates/installers/1.19.8
6. Reinstall Word
7. Reinstall Word Plug in from the Tools Tab in Mendeley
1. Create a copy of your manuscript if there is any and uninstall Word
2. Uninstall Mendeley Word plug-in from the Tools Tab in Mendeley
3. Uninstall Mendeley Desktop.
4. Reboot device/machine.
5. Reinstall Mendeley Desktop 1.19.8: https://www.mendeley.com/autoupdates/installers/1.19.8
6. Reinstall Word
7. Reinstall Word Plug in from the Tools Tab in Mendeley
AndrewBridge
Aug 09, 2021Copper Contributor
I tried this, without uninstalling word. I just uninstalled the Mendeley plugin and Mendeley Desktop. Then I installed it again and the problem seems to be fixed. I'm glad because I've been looking for a solution for a while...
- andresfm83Oct 15, 2021Copper ContributorBest solution, thanks
- Jenny823Aug 31, 2021Copper ContributorI uninstalled Mendeley Desktop + the Word plugin and installed Mendeley Reference Manager and the Mendeley Cite add-in for Word, per your suggestion, and this seems to have mostly fixed the lagging cursor issue. This was after uninstalling and reinstalling Mendeley Desktop + Word plugin and Office, which didn't fix the issue. Now, when I use the arrows on my keyboard to move my cursor there is much less of a lag and the cursor stops when I lift my finger! However, the shift + left arrow key issue that other users have reported wasn't something that I experienced before making these changes but this issue is now present.
- michaeldgarberAug 31, 2021Brass ContributorI appreciate that tip! I will give that a go instead.
- DucPhamAug 31, 2021Brass ContributorInstead of Mendeley Desktop with Word add-in, you can try Mendeley Reference Manager and use their "Medeley Cite" app for Word.
- michaeldgarberAug 31, 2021Brass Contributor
I just tried uninstalling and re-installing Mendeley Desktop without uninstalling Word. Sadly the problem persists for me. I haven't tried uninstalling/reinstalling Office, as it regularly updates anyway, and none of the recent updates have helped. So far the only thing that has worked for me is disabling the Mendeley add-in.