Forum Discussion

George_D's avatar
George_D
Brass Contributor
Jul 16, 2019

How to get support for the Android Version of Word?

Please don't tell me to go here: https://techcommunity.microsoft.com/t5/Word/bd-p/InsiderWord

 

I've tried there and the developers don't communicate. I've had a bug with Word for Android since April and they aren't talking about it. Perhaps there's a way to escalate my issue up the chain?

 

Thanks,

George D

 

@AdilAhmed

 

 

    • George_D's avatar
      George_D
      Brass Contributor
      Jul 18, 2019

      When used on my Pixel 2 XL, Word for Android doesn't track where I edit.

       

      I use Word at home on my Windows 10 desktop. It tracks my edits. My Android tablet, a Nvidea Shield, tracks my edits. When I open a document on those devices, I have the option to pick up where I left off.

       

      Word on my phone stopped displaying the "where you left off." option back in March of this year. Occasionally it'll pop up on an old document that hasn't been opened since. But once opened on the phone, the phone no longer tracks it. 

       

      Note that the "Where you left off'" option is still available on the documents opened on my phone, it's just for older edits, not ones recently made on the phone.

       

      George

       

       

      tweetiepie1983 

      • tweetiepie1983's avatar
        tweetiepie1983
        Brass Contributor
        Jul 19, 2019

        George_D 

        Morning George.

        Sorry for the delay, We have Samsung J5's and J6's in our environment.

        To get over this issue, our users use the track changes feature, with the mark all option set..

         

        This shows all changes, made and by who..

         

        If this doesn't help let me know and will investigate further for you..

Resources