Forum Discussion
how do I permanently remove CSP style buttons in Word doc
Thank you. The two different features were shown to illustrate the changes that happened in the document. The proper style buttons affect the navigation/table of contents view as intended and the mysteriously appearing all on their CSP styles were changing all of that. Obviously, two different features, but for illustration, seeing both helped show what these CSP styles were causing. You touched on the issue, that something that doesn't belong, isn't native to Word, had crept in on us, but the issue really was how did that happen and how do I prevent it from happening again because while I know how to fix it, it's just going to reappear when the document owner opens it again if those two questions aren't addressed. The information you provided didn't address that, only showed me resources and information I already knew.
I finally got someone from Microsoft support on the case and we determined that it was a setting on the other party's end that originated with a template he got from a writer's group, and he accidentally saved it as his global template, thus making it the base of all his Word documents. We updated his normal template, and this solved the problem of it recurring every time I cleaned it up again. So the issue was an altered Word program template that had to be replaced with the default template.
Thank you for your time.
Thank you. The two different features were shown to illustrate the changes that happened in the document. The proper style buttons affect the navigation/table of contents view as intended and the mysteriously appearing all on their CSP styles were changing all of that. Obviously, two different features, but for illustration, seeing both helped show what these CSP styles were causing. You touched on the issue, that something that doesn't belong, isn't native to Word, had crept in on us, but the issue really was how did that happen and how do I prevent it from happening again because while I know how to fix it, it's just going to reappear when the document owner opens it again if those two questions aren't addressed. The information you provided didn't address that, only showed me resources and information I already knew.
I finally got someone from Microsoft support on the case and we determined that it was a setting on the other party's end that originated with a template he got from a writer's group, and he accidentally saved it as his global template, thus making it the base of all his Word documents. We updated his normal template, and this solved the problem of it recurring every time I cleaned it up again. So the issue was an altered Word program template that had to be replaced with the default template.
Thank you for your time.