Getting a sign in error in Word help.

This problem is one that a client of my company came with and I am trying to get a confirmation if it is a bug or a configuration error. When I use help in Word (Microsoft Office 365 Enterprise ...

ThomasNielsen

Brass Contributor

Sep 18, 2023

Hi Leon.

Thanks for your response.
This error happens on multiple users, multiple windows devices and I have seen it happen on multiple tenants.

Did you try to reproduce the problem?

Kind regards
Thomas.

LeonPavesic

Silver Contributor

Sep 19, 2023

Hi ThomasNielsen,

thanks for the update, here is the official Microsoft documentation about the similar error nad some useful Q & A:

Error AADSTS50020 - User account from identity provider does not exist in tenant - Active Directory | Microsoft Learn

User account from identity provider does not exist in tenant and cannot access the application in that tenant - Microsoft Q&A

How to fix AADSTS16000 ? - Microsoft Q&A

Do you have "Vortex" app in your Azure App registrations or Enterprise Applications? You should check that in Azure portal.

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Kindest regards,

Leon Pavesic

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Getting a sign in error in Word help.

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