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JuliaQX's avatar
JuliaQX
Copper Contributor
Aug 29, 2023

File for transcribing only loads up to 94%.

I would like to transcribe an audio file. Unfortunately, I have not been able to upload any more files since yesterday, as it stops uploading every time from 94%. However, I have been able to use this function several times over the last few days without any problems. I have already chatted with the support team and it is not due to my equipment or account. However, they could not help me any further.

  • Medi-86's avatar
    Medi-86
    Copper Contributor

    JuliaQX 

    This has been the same for me over the last  week or so. Every file I’ve tried to transcribe stops at 94% and goes no further. How can I find out why or what to do to resolve this? 

  • Hylander44's avatar
    Hylander44
    Copper Contributor

    JuliaQX 

     

    Have you tried using the online version of Word? I am experiencing the hanging at 94% while using the Word app, but when using Word via Office.com it works fine. 

    • MSUser13's avatar
      MSUser13
      Copper Contributor
      You absolute TOTAL LEGEND Hylander44 !!
      Incredible!
      Thank you 🙏
      I've been checking in to try everyday, and yes, the online version is working for me too.
      Super grateful to you for taking the time to fill us all in.
    • CKNgongo's avatar
      CKNgongo
      Copper Contributor

      Hylander44 It works fine for me too with the online version. The other version has same issue as mentioned in this topic. Thank you for the workaround ! 

    • NadineTui's avatar
      NadineTui
      Copper Contributor

      Hylander44 

      Yes!! It works! Thanks for this suggestion - a much better workaround than clipchamp.

  • KateFox78's avatar
    KateFox78
    Copper Contributor

    It is back to working for me now, the bug seems to be fixed!

    • MSUser13's avatar
      MSUser13
      Copper Contributor
      That's great.
      I've just tried a couple of files, but it's still NOT working for me.
  • MSUser13's avatar
    MSUser13
    Copper Contributor
    Yes. Me too. Since Sept1st 2023 in Australia. Prior to that, the files have been uploading with no problem.
    I also have submitted the issue to MS and Word help.
    Fingers crossed it's resolved v soon!
    • NadineTui's avatar
      NadineTui
      Copper Contributor

      MSUser13We're experiencing this issue too (NZ, Sept 4). If you're desperate and on a deadline like me, I found a workaround using captioning in Microsoft clipchamp https://clipchamp.com/en/blog/how-to-create-a-video-transcript/ . It's not ideal, because you need to remove timestamps (I did this by turning text into a table, selecting every second cell, ctrl-x to delete the selections then converting back to text), but it's better than nothing

      • MSUser13's avatar
        MSUser13
        Copper Contributor

        NadineTui 
        What a legendary answer Nadine. Thank you!
        I spent hours yesterday trialing other programs, but none were free that did the same job.
        I REALLY appreciate your workaround. Thank you again!

  • Kajimadoushi's avatar
    Kajimadoushi
    Copper Contributor
    It was working fine for me the past few days and now Sept 1st, suddenly I get this issue. Frustrating indeed as I do audio transcription as a side hustle for money.
  • Wioletta_Kcka's avatar
    Wioletta_Kcka
    Copper Contributor

    Ja też mam ten problem. Za każdym razem jak transkrybuje to kończy mi na 94%. Czy coś już wiadomo jak to naprawić? JuliaQX 

  • KateFox78's avatar
    KateFox78
    Copper Contributor

    JuliaQXI have the same also, in the past 2 days, only to 94% on files types and sizes I have previously had no problems with, very frustrating

  • ganyesh's avatar
    ganyesh
    Copper Contributor
    Interestingly, I've been experiencing the exact same problem since the 28th. Every time I try to transcribe an audio file for about a week now, the upload consistently stops at 94%. Like Julia, I made sure that my OneDrive isn't full and that the voice file I'm trying to upload is neither long nor large in size.

    I've scoured numerous solutions from YouTube and tried just about every fix recommended, but none seemed to work for me. In my efforts to find a workaround, I tried doing a live record in Microsoft, and although that did work, it's not the most convenient solution.

    It's a bit reassuring to know I'm not the only one experiencing this, but it's indeed perplexing. It would be immensely helpful if anyone has found a solution or can offer any insights.
    • ganyesh This issue has been reported to the Microsoft Word Product Team.  You might also raise the issue via the Help>Feedback facility in Word.

      • ganyesh's avatar
        ganyesh
        Copper Contributor

        Doug_Robbins_Word_MVP Thanks, Doug, for the heads up. Yes, I did write feedback through that channel. Hopefully, they resolve it soon. It's quite frustrating.

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