Forum Discussion
Excel and Word keep on crashing when Saving or Opening
Hello All,
One of my team members is unable to save or open excel or word documents from the 'File' tab on the client. They are able to save the documents by clicking the floppy disk icon at the top bar, but navigating to 'file' and clicking on either save or open crashes the client. Googling the provided error 'unknown software exception (0xe0000002)' just gives me a bunch of solutions relating to malewarebytes which would be helpful if we had malewarebytes installed, but we do not. Does anyone have advice on what I should try next? Is there more information I need to provide?
Thanks!
- See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:
https://support.microsoft.com/en-us/kb/921541
fore, see the Article “Why do I get a "stopped working message when I start my Office application at:
http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx
Or
https://support.microsoft.com/en-us/kb/3091375
If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:
http://support.microsoft.com/kb/2739501
saving it to your computer and then running it.
Then, after re-starting your computer, reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.
BEFORE REMOVING THE OFFICE INSTALLATION, MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!
If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see
https://products.office.com/en-us/download-back-up-restore-microsoft-office-products
- Try performing an On-Line repair of the Office installation as detailed in the Knowledge Base article at:
https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?CorrelationId=1b0030f4-8cc5-4485-b495-810e2a7d1284&ui=en-US&rs=en-US&ad=US- Thank you for the response! We tried and online repair and an offline repair of office and yielded no success.
- See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:
https://support.microsoft.com/en-us/kb/921541
fore, see the Article “Why do I get a "stopped working message when I start my Office application at:
http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx
Or
https://support.microsoft.com/en-us/kb/3091375
If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:
http://support.microsoft.com/kb/2739501
saving it to your computer and then running it.
Then, after re-starting your computer, reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.
BEFORE REMOVING THE OFFICE INSTALLATION, MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!
If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see
https://products.office.com/en-us/download-back-up-restore-microsoft-office-products
