Forum Discussion
Custom Print of a document with index doesn't work.
Since recently we cannot print a range of pages from a document which has an index. Even a simple 7 page document without sections but with an index doesn't work. No error message but just does ...
Unable to print a range pages if is present a summery/index on the word docs.
The problem seems to be the References->Summery.
I am not able to print a range of pages on a word file ex. from 5-7 or p5s2-p7s2 if is present a summery reference on it.
If a summery is present (I tried with the file already present in our server but also with new files, I made a new file with new summery) I can print only the entire document or the current page.
If I delete the summery (on the same file I tried before without success) then I can print the range page.
I tried to reinstall the printer driver and also try to print in another print of another office but nothing happened.
I have a Office 2016 plus butI tried to print also in a Office 2019 plus (with another pc here at work), but nothing is happening.
Then if launch the print , in the lower bar does not appear the processing bar of the print that instead appears if I print the entire doc.
here below Office and windows details.
Office is a 2016 Plus version 16.0.14326.20404
Word is a version 2108 (build 14326.20404)
windows is updated:
Edition Windows 10 Pro
Version 21H1
Installation date: 29/07/2020
Build Operating system 19043.1237
Windows Feature Experience Pack 120.2212.3530.0
The problem seems to be the References->Summery.
I am not able to print a range of pages on a word file ex. from 5-7 or p5s2-p7s2 if is present a summery reference on it.
If a summery is present (I tried with the file already present in our server but also with new files, I made a new file with new summery) I can print only the entire document or the current page.
If I delete the summery (on the same file I tried before without success) then I can print the range page.
I tried to reinstall the printer driver and also try to print in another print of another office but nothing happened.
I have a Office 2016 plus butI tried to print also in a Office 2019 plus (with another pc here at work), but nothing is happening.
Then if launch the print , in the lower bar does not appear the processing bar of the print that instead appears if I print the entire doc.
here below Office and windows details.
Office is a 2016 Plus version 16.0.14326.20404
Word is a version 2108 (build 14326.20404)
windows is updated:
Edition Windows 10 Pro
Version 21H1
Installation date: 29/07/2020
Build Operating system 19043.1237
Windows Feature Experience Pack 120.2212.3530.0
I have the same problem - for the second time - the first was in January