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DaveIrl's avatar
DaveIrl
Copper Contributor
Jan 06, 2024

Contacting the Server for Information

When I try to save a MS Word document, I get this message “Contacting the Server for information” and it hangs for approx 1 minute before saving the file.

 

I have attached a screen shot of the error message.

 

All my MS Office programs are all up to date.

 

I have a very fast computer with plenty of disk space.

 

I have been using this desktop for the past 4 years and this problem started happening about 3 months ago.

 

I use OneDrive.    I have settings to keep local copies of all my files on my local computer.

 

I logged a ticket with Microsoft Support but they have not fixed it.

 

The strange this is that I have a laptop that is a mirror copy of my desktop, and the problem does not occur on the laptop.

 

Any ideas?

 

Thanks in advance,

Dave

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