Changing the font for envelope printing

I tried this, and it appears to be generally true. However, I have several issues with it.

The first is a simple issue of usability: the feature is invisible to the user, and nothing encourages them to check the documentation when there is a highly visible and intuitive procedure for setting the formats (Mailings>Envelope>Options) which does not work.

Second is inconsistency: Word takes the address formatting directly from the style, rather than from the text formatting, which is inherited from the style. Change the text formatting without changing the style, and it has no effect on the printed output. To my knowledge no other part of Microsoft Word works this way.

Third is that Word appears to reduce the size of each part of the address by about 10%, or one point. Thus I must set a larger point size in the style to get the size I actually want. Again, to my knowledge no other part of Microsoft Word works this way. I thought this might be an effect of having the text in a frame, but I looked at the Format Frame dialog and I don't see any provision for setting scale.

By the way, I observed a further bit of weirdness: the address frame is visible but the return address frame is invisible, even when "show formatting marks" is turned on. This is baffling, and adds further confusion!

Is Microsoft taking any steps to correct these problems?