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lakibuk's avatar
lakibuk
Copper Contributor
Mar 04, 2023

Can't export word document to PDF/A (ISO 19005).

I am trying to save as or export a word document with the option PDF/A compatible. It does not work - i get an error like "We could not find your file..." (in German). Writing to PDF without this o...
Doug_Robbins_Word_MVP's avatar
Doug_Robbins_Word_MVP
MVP
Mar 05, 2023

lakibuk When you do not use the PDF/A option, do you have the same boxes checked as when trying to use the PDF/A option?  If not, check all of the boxes in the same way (as when using the PDF/A option) and see if the same error occurs when you do not use that option.  

I believe that the issue may occur because a font file cannot be found.

If that does not overcome the issue, try performing an On-Line repair of the Office installation as detailed in the Knowledge Base article at:

https://support.office.com/en-us/article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b?CorrelationId=1b0030f4-8cc5-4485-b495-810e2a7d1284&ui=en-US&rs=en-US&ad=US

  • lakibuk's avatar
    lakibuk
    Copper Contributor
    Mar 06, 2023

    Doug_Robbins_Word_MVP 

    Thanks for your reply.
    I've tried online and quick repair, the error is still there.
    All other options are checked the same way when exporting PDF normally.
    Also the PDF/A export works in Libre Office.

    • Doug_Robbins_Word_MVP's avatar
      Doug_Robbins_Word_MVP
      MVP
      Mar 06, 2023

      lakibuk Does the problem affect all documents, or just one particular document?

       

      If it is just one document, can you upload a copy of it to a sharing site, such as OneDrive or Dropbox so that we can investigate the issue.

      • lakibuk's avatar
        lakibuk
        Copper Contributor
        Mar 06, 2023
        All documents. Even a freshly created blank page can't be exported.

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