Forum Discussion

Laura Floeckher's avatar
Laura Floeckher
Brass Contributor
Apr 24, 2018

Blank doc

Hi all, A user uploaded a Word document to Teams yesterday and made some edits. Today she opened the document and it was blank. She's been working solely through Teams. Looking at the 2 history vers...
Deleted's avatar
Deleted
Apr 25, 2018

I think the synching error would only happen if the document was originally uploaded as a blank document and that state overrode any other changes.  Is the document greater than 6MB even though it is blank or was that the original upload size?  

Laura Floeckher's avatar
Laura Floeckher
Brass Contributor
Apr 25, 2018

That's the original uploaded size. The size in the cloud is 18 kb.

  • Damien_Rosario's avatar
    Damien_Rosario
    Silver Contributor
    Apr 26, 2018
    Hi Laura

    Sounds like something has erased your content.

    I tend to avoid doing any heavy duty editing of docs in Teams and opt instead to Synchronise my Teams SharePoint group (or channel) with my PC and then work on the file from File Explorer.

    You can do that by going to the Channel where the file is, open SharePoint Online from the menu, in SharePoint Online click onto Sync, and if OneDrive for Business is installed, it will let you sync the files to your PC.

    Best wishes with your issue. It isn't normal behaviour for Teams to erase files as yours did!

    Cheers
    Damien