Forum Discussion
Blank doc
Thanks for responding, Deleted. She is working in Word Online through Teams. The document was not blank when it was uploaded. I looked at the document again this morning (through Teams) and it is still blank. I went to the document library in SharePoint and same thing. I checked the versions too. Those are also blank. The document (uploaded from our network) is > 6 MB.
I uploaded a copy of that document to another team to test. So far that doc has remained intact. Do these docs sync through the Document Upload Center? Or what syncing mechanism can I check?
I think the synching error would only happen if the document was originally uploaded as a blank document and that state overrode any other changes. Is the document greater than 6MB even though it is blank or was that the original upload size?
That's the original uploaded size. The size in the cloud is 18 kb.
- Hi Laura
Sounds like something has erased your content.
I tend to avoid doing any heavy duty editing of docs in Teams and opt instead to Synchronise my Teams SharePoint group (or channel) with my PC and then work on the file from File Explorer.
You can do that by going to the Channel where the file is, open SharePoint Online from the menu, in SharePoint Online click onto Sync, and if OneDrive for Business is installed, it will let you sync the files to your PC.
Best wishes with your issue. It isn't normal behaviour for Teams to erase files as yours did!
Cheers
Damien
