Forum Discussion
Blank doc
It may be a synching issue. Are you editing the document in Word Online in the browser, Word Online through Teams, or the Desktop Client? I have seen issues where the document in Teams is not synching properly to the document library in SharePoint. If you open the Document in Word Online or the Desktop Client it saves directly to the SharePoint document library and then has to synch to Teams. Was the document uploaded blank?
Thanks for responding, Deleted. She is working in Word Online through Teams. The document was not blank when it was uploaded. I looked at the document again this morning (through Teams) and it is still blank. I went to the document library in SharePoint and same thing. I checked the versions too. Those are also blank. The document (uploaded from our network) is > 6 MB.
I uploaded a copy of that document to another team to test. So far that doc has remained intact. Do these docs sync through the Document Upload Center? Or what syncing mechanism can I check?
I think the synching error would only happen if the document was originally uploaded as a blank document and that state overrode any other changes. Is the document greater than 6MB even though it is blank or was that the original upload size?
That's the original uploaded size. The size in the cloud is 18 kb.
