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MMADAR635's avatar
MMADAR635
Copper Contributor
Apr 24, 2024

Accents & Characters using "Alt+Code" appear twice on Word

Hello everyone   I have been struggling with a bug on Word. Everytime I type a character using "alt+code" such as ô which is alt+0244, the character appears a second time at the next stroke of a ke...
FelixHinze680's avatar
FelixHinze680
Copper Contributor

MMADAR635 

I've just picked up the same issue at a client. The client reports that the issue started about 2 weeks ago. When he holds down ALT+(ASCII CODE HERE), the ASCII character get's repeated at the next key stroke. When I checked the "Add Remove Programs" in Control Panel, it was interesting to note that another instance of Office 365 with another Language (de) was installed also about 2 weeks ago. Uninstalling this instance of Office did NOT fix the Problem. Uninstalling and Re-installing the remaining (and original) instance of Office also did nothing to cure the problem. It seems that the damage might be done and is not easily undone. Unfortunately there is not much other information about this issue out there. In the meantime here are some other threads, describing the same or similar issue:


https://answers.microsoft.com/en-us/windows/forum/all/alt-codes-now-duplicate-in-word-outlook-powerpoint/67b32e02-da5f-4c53-bbfc-5a632b57dd7a

https://answers.microsoft.com/en-us/msoffice/forum/all/inserting-an-ascii-or-unicode-special-character-is/e96ec346-fe8d-44ff-84a2-61d2037aa11c

I have only done a "Control Panel -> Add Remove Programs" Uninstall. I have not tried the method to "completely Uninstall Office" yet. I will have to give this a go next week.

 

If all else fails a Windows Reset might be required, which I'd really like to avoid if I can.

 

In case you find a working solution in the mean time, please post it here. It would be much appreciated

Doug_Robbins_Word_MVP's avatar
Doug_Robbins_Word_MVP
MVP
Apr 27, 2024

FelixHinze680 What Version and Build of Office are you using?

 

I cannot replicate the issue here with a 64-bit installation of Microsoft 365 Apps for enterprise, Version 2403 (Build 17425.20176 Click-to-Run) Current Channel running under Windows 10 and also another 64-bit instance the same Version and Build running under Windows 11.

  • Chaoscontrol's avatar
    Chaoscontrol
    Copper Contributor
    Sep 03, 2024

    Hey, I've been having this exact same issue for a while.

    It doesn't happen in Office apps in my case, but everywhere. I just do the testing on Notepad.

     

    Also, I can confirm in most cases (repeatable) it does insert 2 characters at once directly. For instance ALT+161, it always inputs 2 at once. ALT+141 as well. 

    But I have also seen the mentioned behaviour of inputting just one, and then the next keystroke inputting the 2nd character identical. 

     

    Really clueless as to why this happens. 


    I use Win 11 24H2 atm.

    Did you find any solution?

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