2003 normal.dot in 2010 makes {doc ID} in footer multiply

Damien - Sorry for late reply - end of year is very busy time for us.

Yes, we have been in extensive contact with Worldox.  And this problem continues after we have updated our version of Worldox AND the version of Word on my PC.

When one hits "Save", the Worldox program goes into the Footer, deletes ALL copies of the existing {number} in the Footer and then inserts the current {number} in the Footer, which is usually the same, but occasionally different if this is the first Save in a new version or a new document.  A Worldox coding guru showed me Worldox's code that does exactly this.

Erratically and intermittently, this initial delete does not succeed, but the following insert always succeeds, causing the {number} to multiply across the footer, and once it starts, it continues to do so with each further Save.

Oddly enough, whenever I (or a secretary) see it happening, I can fix the problem quickly (for the moment) by

- doing a CTRL+H Find of { ,

- then Escaping as soon as I see the first { selected (usually in the Footer),

- then Saving -

all the duplicate {numbers} disappear.  Weird!!!

But it's not a permanent fix.  The problem might recur then or later or the next day or the next week, in any document.

Any idea why Worldox's initial delete instruction sometimes doesn't happen?