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BeckettPhoenix's avatar
BeckettPhoenix
Iron Contributor
Mar 31, 2025

Your device ran into a problem and needs to restart

The new green screen (probably new blue screen as well) looks ugly now. I miss having the sad face when your PC BSODs but now that's gone. I hope this doesn't become the real blue screen.

 

3 Replies

  • Here’s hoping they don’t make this the norm for all errors! The blue screen was iconic, and just having a little face there made it feel a bit more friendly, even in the face of disaster. You're absolutely right that it’s a bummer when these little personal touches are stripped away. 

  • VioletEvans's avatar
    VioletEvans
    Iron Contributor

    1. Emergency Recovery Procedure
    Enter Safe Mode
    Force reboot 3 times → Select “Troubleshooting” → “Advanced Options” → “Boot Settings” → Press F4 to enter Safe Mode
    Run in safe mode:
    powershell”.
    sfc /scannow
    dism /online /cleanup-image /restorehealth
    2. Uninstall recent updates
    powershell
    # View installed updates
    wmic qfe list brief /format:table
    # Uninstall the specified update (replace KB number)
    wusa /uninstall /kb:5037000 /quiet
    3. Diagnostic Tools
     Analyze blue screen logs
    The blue screen logs are analyzed by the following tools:  Analyze the blue screen logs.
    # Export the last 5 blue screen logs
    Get-WinEvent -FilterHashtable @{LogName='System'; ID=41} -MaxEvents 5 | Export-Csv “C:\BSOD_Report.csv”
    Checking the BugcheckCode and DriverName Fields
    4. Memory Check
    powershell
    mdsched.exe
    Select “Reboot now and check for problems”.
    5. Driver Repair
     Rollback the problem driver
    Open “Device Manager” → Find the device marked with a yellow exclamation mark.
    Right click → “Properties” → “Driver” → “Rollback Driver”.
    6. Completely reinstall the driver
    powershell
    pnputil /delete-driver oem*.inf /uninstall /force
    7. Advanced Solutions
    Repair boot boot
    powershell
    bootrec /fixmbr
    bootrec /fixboot
    bootrec /scanos
    bootrec /rebuildbcd
    8. System Restore
    powershell
    rstrui.exe
    Select the restore point before the blue screen appears
    9. Download the official image:
    Microsoft Media Creation Tool
    Make a boot disk → select “Keep personal files” to install.
    Run it immediately after installation:
    Run: powershell
    powercfg /h off

  • Use Windows Memory Diagnostic by searching for "Windows Memory Diagnostic" in the Start menu. This tool can help identify issues with your RAM.

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