Forum Discussion
Your device ran into a problem and needs to restart
1. Emergency Recovery Procedure
Enter Safe Mode
Force reboot 3 times → Select “Troubleshooting” → “Advanced Options” → “Boot Settings” → Press F4 to enter Safe Mode
Run in safe mode:
powershell”.
sfc /scannow
dism /online /cleanup-image /restorehealth
2. Uninstall recent updates
powershell
# View installed updates
wmic qfe list brief /format:table
# Uninstall the specified update (replace KB number)
wusa /uninstall /kb:5037000 /quiet
3. Diagnostic Tools
Analyze blue screen logs
The blue screen logs are analyzed by the following tools: Analyze the blue screen logs.
# Export the last 5 blue screen logs
Get-WinEvent -FilterHashtable @{LogName='System'; ID=41} -MaxEvents 5 | Export-Csv “C:\BSOD_Report.csv”
Checking the BugcheckCode and DriverName Fields
4. Memory Check
powershell
mdsched.exe
Select “Reboot now and check for problems”.
5. Driver Repair
Rollback the problem driver
Open “Device Manager” → Find the device marked with a yellow exclamation mark.
Right click → “Properties” → “Driver” → “Rollback Driver”.
6. Completely reinstall the driver
powershell
pnputil /delete-driver oem*.inf /uninstall /force
7. Advanced Solutions
Repair boot boot
powershell
bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd
8. System Restore
powershell
rstrui.exe
Select the restore point before the blue screen appears
9. Download the official image:
Microsoft Media Creation Tool
Make a boot disk → select “Keep personal files” to install.
Run it immediately after installation:
Run: powershell
powercfg /h off