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scythor's avatar
scythor
Copper Contributor
Feb 20, 2023

Windows Security app doesn't respond

I'm on windows 11 and there are some "recommended actions" for Windows Security. Left or Right-clicking the icon doesn't do anything. Selecting the app through the menu opens a window for windows security, displays the blue shield and nothing else. I've tried the Command prompt scannow method, I've tried the powershell fix in admin mode, not of it works.

 

Heres what I see when I open Windows Security:

Has anyone run into this issue before, are there any known fixes?

 

Thanks.

 

5 Replies

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  • nlacey695's avatar
    nlacey695
    Copper Contributor
    Aug 20, 2024

    Hello when I get to "Install the required PowerShell Modules" > Set-Prerequisites it is not recognized as a cmdlet. In the previous step when running MMARemovalUtilitySetup.ps1 nothing happens. Am I missing something or should there be other modules loaded before continuing? 

  • Walid_Boughrira's avatar
    Walid_Boughrira
    Copper Contributor
    Aug 14, 2024

    It worked for me, just checked the AMA migration helper! But the script ".\MMAUnistallUtilityScript.ps1 UninstallMMAExtension" doesn't work, you will have to write ".\MMAUnistallUtilityScript.ps1 UninstallExtension" instead  to start the script.

  • DvFals's avatar
    DvFals
    Copper Contributor
    Aug 14, 2024

    Walid_Boughrira thanks for the heads up! I will test the updated documentation today! I already gave up and have not checked the documentation since 

  • _RyanT's avatar
    _RyanT
    Copper Contributor
    Jun 27, 2024

    Arjun_Rajan Did you ever find a solution for this issue? I am seeing the same thing. We had no errors during the script execution, and the verbose messaging implied everything completely successfully. However 10 hours after deploying the dashboard, I'm still seeing the same error messages.

  • Arjun_Rajan's avatar
    Arjun_Rajan
    Copper Contributor
    Jun 18, 2024

    Hello Paul,

     

    Thank you for your detailed guide. I am facing some strange issue after the discovery. the dashboard is broken, I can see the right permission is granted to MI and I don't see any error during the script execution.

     

     

  • paulberg's avatar
    paulberg
    Icon for Microsoft rankMicrosoft
    Jan 11, 2024

    You could deploy both the AMA agent and DCR defintion via Azure Policy. This includes Azure ARC hosts.

    • Jared_Glas's avatar
      Jared_Glas
      Copper Contributor
      Jun 04, 2024

      Deleted 

       

      I am experiencing the same issue and went through all the steps listed in those guides and nothing has worked. I am still unable to open windows defender

      • Deleted's avatar
        Deleted
        Jun 04, 2024

        Jared_Glas 

        Hi, what build of Windows do you have installed right now?

    • scythor's avatar
      scythor
      Copper Contributor
      Feb 21, 2023

      KapilArya 

       

      I've tried both methods prior to posting this question. No obvious solutions have worked so far.

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I'm on windows 11 and there are some \"recommended actions\" for Windows Security. Left or Right-clicking the icon doesn't do anything. Selecting the app through the menu opens a window for windows security, displays the blue shield and nothing else. I've tried the Command prompt scannow method, I've tried the powershell fix in admin mode, not of it works.

 

Heres what I see when I open Windows Security:

Has anyone run into this issue before, are there any known fixes?

 

Thanks.

 

","body@stringLength":"1002","rawBody":"

I'm on windows 11 and there are some \"recommended actions\" for Windows Security. Left or Right-clicking the icon doesn't do anything. Selecting the app through the menu opens a window for windows security, displays the blue shield and nothing else. I've tried the Command prompt scannow method, I've tried the powershell fix in admin mode, not of it works.

 

Heres what I see when I open Windows Security:

Has anyone run into this issue before, are there any known fixes?

 

Thanks.

 

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Windows Security app doesn't respond","moderationData":{"__ref":"ModerationData:moderation_data:3748820"},"body":"

Hi ,scythor 

Please check out this discussion:

Get an app to open this 'windowsdefender' link - Microsoft Community Hub

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Deleted 

 

I am experiencing the same issue and went through all the steps listed in those guides and nothing has worked. I am still unable to open windows defender

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"178","kudosSumWeight":1,"postTime":"2024-06-03T19:42:35.745-07:00","lastPublishTime":"2024-06-03T19:42:35.745-07:00","metrics":{"__typename":"MessageMetrics","views":938},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Windows/category:products-services/category:communities/community:gxcuf89792board:WindowsInsiderProgram/message:3747685/message:4159059","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDEzMjowfGludCw0MTU5MjAyLDQxNTkyMDI","node":{"__ref":"ForumReplyMessage:message:4159202"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:4159202":{"__typename":"ModerationData","id":"moderation_data:4159202","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4159202":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:4159202","revisionNum":1,"uid":4159202,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"parent":{"__ref":"ForumReplyMessage:message:4159059"},"conversation":{"__ref":"Conversation:conversation:3747685"},"subject":"Re: Windows Security app doesn't respond","moderationData":{"__ref":"ModerationData:moderation_data:4159202"},"body":"

Jared_Glas 

Hi, what build of Windows do you have installed right now?

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Try to reset Windows Security in the Settings app.

If issue still persists, see if this fix helps you:

https://www.kapilarya.com/fix-windows-defender-wont-open-in-windows-11

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-02-21T02:17:43.841-08:00","lastPublishTime":"2023-02-21T02:17:43.841-08:00","metrics":{"__typename":"MessageMetrics","views":2777},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Windows/category:products-services/category:communities/community:gxcuf89792board:WindowsInsiderProgram/message:3747685/message:3748169","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwzNzQ4MzUyLDM3NDgzNTI","node":{"__ref":"ForumReplyMessage:message:3748352"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3748352":{"__typename":"ModerationData","id":"moderation_data:3748352","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3748352":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1741829"},"id":"message:3748352","revisionNum":1,"uid":3748352,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:WindowsInsiderProgram"},"parent":{"__ref":"ForumReplyMessage:message:3748169"},"conversation":{"__ref":"Conversation:conversation:3747685"},"subject":"Re: Windows Security app doesn't respond","moderationData":{"__ref":"ModerationData:moderation_data:3748352"},"body":"

KapilArya 

 

I've tried both methods prior to posting this question. No obvious solutions have worked so far.

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