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AxlGundam's avatar
AxlGundam
Copper Contributor
Jul 07, 2021

Windows 11 won’t recognize Integrated motherboard Bluetooth

I have Bluetooth built into my motherboard but Windows 11 won’t recognize it in Device Manager. In fact the Bluetooth category doesn’t even show up. I’ve tried disabling and re enabling Bluetooth in the BIOS. I’ve tried uninstalling the Bluetooth drivers from the driver store and re installing them. Nothing seems to happen. Bluetooth just won’t show up on device manager.

I am currently using;

ASUS ROG Strix B550-E Gaming Motherboard
AMD Ryzen 9 5900X

34 Replies

  • RetoKummer's avatar
    RetoKummer
    Copper Contributor

    Thx a lot - that 10 sec cutoff from power supply also worked for the Z690 Formula 🙂

  • MEDaugherty's avatar
    MEDaugherty
    Copper Contributor

    After 35 years of computer work, I though jbsan3's guidance to unplug all USB devices and unplugging the power supply was stupid. UNTILL IT WORKED. Seems to be an ASUS motherboard problem. Mine is an ASUS Z97 Deluxe.

    • Pixelated's avatar
      Pixelated
      Copper Contributor

      Me Too! I can't believe years of computer knowledge went down the drain. But jbsan3 guidance really work, I'm so dumbfounded, going crazy restart and safe mode back and forth, only to end up this. Asus X Maximus Formula board here. Powercycle without unplugging usb, wait all the lights of board went out, boot up and double check bluetooth and wifi controller enabled in bios then went in windows 11 to find the icons went back up. It occurs to me on Windows 11, so I can atest this method works for windows 11 too.

      • ratsilva's avatar
        ratsilva
        Copper Contributor

        Pixelated 

        Lol I know the feeling. It's a real brain buster. But finding the fix opened a new world of insight.

        Computer are becoming real strange in there workings.

        I wonder if the Bluetooth is always on for tracking reasons.

        Amazon Alexa , and the Apple gents use Bluetooth triangulation to locate and track devices even when location is off on the device. 

         

        Using Bluetooth active devices, like my motherboard, may be used for this... 

        Who knows... 🤔

    • p0rt1r's avatar
      p0rt1r
      Copper Contributor

      If you're lazy like me, go into bios and disable Bluetooth Controller.

      Reboot into windows and immediately restart.

      Open bios and enable Bluetooth Controller.

       

      Mines an ASUS X670E-E.

    • sharkus's avatar
      sharkus
      Copper Contributor

      Same issue with ASUS TUF Z390-PLUS, power cycle worked fine.

      Adding here for consistency.

  • rodrigolima's avatar
    rodrigolima
    Copper Contributor
    jbsan3 solution worked perfectly! Merci!

    By the way, I have an ASUS ROG STRIX Z690-E GAMING WIFI motherboard. Adding it here to help anyone googling for a solution.

    Solution translated: unplug any USB devices, unplug power from PC for 10 seconds (to energy cycle the motherboard) and try again.

    I was about to buy a bluetooth adapter. Thank you!
  • gizmoghost95's avatar
    gizmoghost95
    Copper Contributor
    I registered to techcommunity just to reply to you jbsan3.

    You're fix worked.

    For people who don't want to google translate - Check if bluetooth is enabled in your BIOS. Unplug all USB devices, unplug your power supply for 10 seconds (this should reset your mobo) and boom. It works!
  • aliElahi's avatar
    aliElahi
    Copper Contributor

    AxlGundam try restore you'r bios setting.

    I have same problem , after restore my bios setting to default setting , windows recognize my Bluetooth 

  • Zeaig's avatar
    Zeaig
    Copper Contributor
    To make things easier for everyone, If you are having this issue with an ASUS ROG Strix Motherboard and Windows 11.

    jbsan3 had the correct answer but I will translate for him, Shut down your PC and unplug it from the power cable for about 1m until the power fully cycles out of the motherboard. Plug it back in and turn your PC back on and the Bluetooth should show up in the Device Manger and become detected by your PC again.
  • jbsan3's avatar
    jbsan3
    Copper Contributor
    J'écris ceci en Français mais j'espère que la traduction fonctionnera pour vous. J'ai une carte mère ROG STRIX B550-F GAMING WIFI et je n'ai pas pu avoir le Bluetooth pendant un moment. C'est un bug que j'ai pu avoir avec ma carte mère qui est assez bizarre. Débranchez l'entièreté des périphériques usb de votre carte mère puis débranchez l'alimentation de celui-ci pendant 10 secondes.
    Rallumez votre pc et dites moi si cela a fonctionné. En coupant l'alimentation de votre matériel, la puce devrait s'être réinitialisé. Vérifiez quand même que le Bluetooth est activé sur le bios après cela après les différentes manipulations que vous avez effectué au dessus
    • kevine182's avatar
      kevine182
      Copper Contributor

      jbsan3 Thank you so much. I wasn't sure if I had to reboot with all the USB connections disconnected first but apparently not. 

    • NuclearScrub's avatar
      NuclearScrub
      Copper Contributor

      jbsan3 It is absolutely insane that we are currently in the middle of 2024, and yet, what you said is still the only relevant answer. Microsoft and reddit were not helpful. only you. Thank you kind stranger.

      Il est absolument insensé que nous soyons actuellement en plein milieu de l’année 2024, et pourtant, ce que vous dites reste la seule réponse pertinente. Microsoft et Reddit n'ont pas été utiles. seulement vous. Merci gentil étranger.

    • jimmydpro's avatar
      jimmydpro
      Copper Contributor

      jbsan3 J'ai créé un compte juste pour dire merci ! Ça a marché comme sur des roulettes!

  • VilleRim's avatar
    VilleRim
    Copper Contributor

    AxlGundamI'm adding that I'm having the exact same problem with my asus b550m-plus wifi motherboard. ASUS support gave me the same fix attempts but nothing worked, they just defaulted to motherboard not being supported by win11 and that I should reverty back to win10. I'm hoping more comments on these message chains could help microsoft fix the issue if the problem is on their end.

    • jbsan3's avatar
      jbsan3
      Copper Contributor
      J'écris ceci en Français mais j'espère que la traduction fonctionnera pour vous. J'ai une carte mère ROG STRIX B550-F GAMING WIFI et je n'ai pas pu avoir le Bluetooth pendant un moment. C'est un bug que j'ai pu avoir avec ma carte mère qui est assez bizarre. Débranchez l'entièreté des périphériques usb de votre carte mère puis débranchez l'alimentation de celui-ci pendant 10 secondes.
      Rallumez votre pc et dites moi si cela a fonctionné. En coupant l'alimentation de votre matériel, la puce devrait s'être réinitialisé. Vérifiez quand même que le Bluetooth est activé sur le bios après cela après les différentes manipulations que vous avez effectué au dessus.
      • daelonrax's avatar
        daelonrax
        Copper Contributor

        jbsan3 Dude, totally worked, thank you so much! Never in a million years would I have thought to do that.

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