Forum Discussion
virus but windows defender nothing detected
Laptop / network hack
Hello! Someone hacked my network, then my laptop and it was encrypted with a bitlocker. I decided that I would write to Microsoft support, the only thing they helped me to do a scan with an antivirus and said that if the bitlocker turned on by itself, the laptop was attacked.
I put the system up again because I had backdoors and rootkits, I said that there is no point in sticking to the hacked paw and cleaning it.
The system is brand new, but the problem with the old computer has not disappeared 😞 Windows defender firewall! It is hacked and if I put it in the window and move it, it crashes. Very much as if my mouse breaks and goes crazy.
I don't have the strength and I don't know what to do. I wrote to you, maybe you can help me in advance, thank you very much because I got lost myself.
Hello! Someone hacked my network, then my laptop and it was encrypted with a bitlocker. I decided that I would write to Microsoft support, the only thing they helped me to do a scan with an antivirus and said that if the bitlocker turned on by itself, the laptop was attacked.
I put the system up again because I had backdoors and rootkits, I said that there is no point in sticking to the hacked paw and cleaning it.
The system is brand new, but the problem with the old computer has not disappeared 😞 Windows defender firewall! It is hacked and if I put it in the window and move it, it crashes. Very much as if my mouse breaks and goes crazy.
I don't have the strength and I don't know what to do. I wrote to you, maybe you can help me in advance, thank you very much because I got lost myself.
Mateusz2020 Hi
Have you used this Microsoft tool?
Microsoft Safety Scanner Download - Windows security | Microsoft Docs
- Yep, i used this and this nothing detected. I send to you screen with my cursosr laging
I would do so, but it will format the disk and clean everything!
Start fresh with a clean installation of Windows 10 (microsoft.com)
- Try to using the following free tool to conduct a full scan, if your device were infected by Rootkit or Trojan it should be detected and being cleaned.
https://usa.kaspersky.com/downloads/thank-you/free-virus-removal-tool- I have removed all Kaspersky malware, thank you just that the firewall problem is still there that it is crashing down. Can it be fixed somehow because I don't know anymore. It is possible that when i connected to the router with a cable, the router infects the computer?
