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UmerW's avatar
UmerW
Copper Contributor
Mar 13, 2023

VIDEO DXGKRNL FATAL ERROR CODE

 Can anyone help me?

6 Replies

  • UmerW's avatar
    UmerW
    Copper Contributor
    I don't know the last action. I tried to reinstall windows 10 but it is happening even after installing fresh windows.
    Could it be hardware issue?
  • Reza_Ameri's avatar
    Reza_Ameri
    Silver Contributor
    Are you able to boot into Windows?
    How this problem started?
    Does it start when you watch video or play game or in any specific app?
    • UmerW's avatar
      UmerW
      Copper Contributor
      Yes, I am able to boot into windows.
      I have no idea how the problem started. So, I tried updating drivers but in vain, so I finally reinstall windows 10 but the problem is still there.
      i don't play games or watch videos. It sometimes goes like this even if the laptop is on standby mode. Not even background apps
      • Reza_Ameri's avatar
        Reza_Ameri
        Silver Contributor
        Try perform Clean Boot and see if the problem persists?
        Have a look at:
        https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
        Try run Windows Update and download and install all updates.
        Visit your device's manufacturer website and download and install the latest drivers.
        Make sure report this issue using the Feedback Hub app.
  • Which insider build you're on?

    What's your last action before this error?

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