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JessicAnderson's avatar
JessicAnderson
Copper Contributor
Jul 27, 2024

Screen Freezing and Glitching Upon Waking from Sleep Mode

Hello,

I have encountered a persistent problem with my new laptop. It is a Chinese model featuring an Intel i7-1280P processor, 16GB DDR4 RAM in single channel configuration, and a 1TB SSD. Upon waking the laptop from sleep mode, the screen freezes and sometimes even displays glitches (see video: VID_20240105_005729393~2.mp4). The only solution is to perform a forced shutdown.

 

I have diligently explored various troubleshooting avenues:

- In the Event Viewer, the only critical error message I have found pertains to the system rebooting without a clean shutdown.

- I conducted a thorough memtest on the RAM, but it yielded no issues.

- I even resorted to a complete reinstallation of Windows 11, which unfortunately did not resolve the issue.

 

I am open to redoing these steps or any other suggestions you may have. This is my initial post, so please let me know any additional details you require for assistance. Thank you.

  • AmeliaLewis's avatar
    AmeliaLewis
    Iron Contributor
    Apr 05, 2025

    1. Update the graphics card driver 
    Right-click Start Menu → Device Manager 
    Expand Display Adapter → Right-click Graphics Card → Update Driver 
    Select Automatically Search for Updates 
    2. Modify the power settings 
    Open Control Panel → Power Options 
    Select the current program → Change Program Settings → Change Advanced Power Settings 
    Locate PCI Express → Link State Power Management → Set to Off 
    3. Disable Fast Startup 
    Control Panel → Power Options → Select Power Button Function Click Change Currently Unavailable Settings Cancel the check box to enable Fast Startup Method 4: Adjust Sleep Settings Settings → System → Power and Sleep Change Sleep to Never to test if it still freezes. Options → Select Power Button Function 
    Click to change currently unavailable settings 
    Uncheck Enable Fastboot 
    4. Adjust Sleep Settings 
    Settings → System → Power and Sleep 
    Change Sleep to Never 
    Test to see if it still freezes 
    5. Reset Display Settings 
    Press the Win + Ctrl + Shift + B combination (to reset the display driver) 
    Observe if it recovers 
    6. Troubleshooting a clean boot 
    Press Win + R and type in msconfig 
    Select Selected Startup → Cancel Load Startup Items 
    Reboot to test 
    7. Create a new user account 
    Settings → Accounts → Family and Other Users 
    Add new account → Toggle Usage 
    8. System Restore/Reset 
    Settings → System → Recovery 
    Select Return or Reset this PC

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