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SamuelSamson's avatar
SamuelSamson
Iron Contributor
Dec 20, 2024
Solved

Printer lost.

I have one  HP 3050A J611 that ran faultlessly for the last 3 years. The last update bricked it. Not totally as I still have communication to it but it will print nothing. I can send it jobs and delete them from the print que (?) fine. I went to MS  driver offers, no joy.
I noticed that as I send it to the printer, the browser opens. The Edge icon on the taskbar flips up. Not my command. I will say that I have OneDrive defeated, my data is not for MS ! I am left with a gorgeous HP Laser dated 1998 on my laptop. Why that one has not been axed further mixes me up. Have a great day. D.

  • BenjaminBlaze's avatar
    BenjaminBlaze
    Jan 06, 2025

    It sounds like the recent update disrupted your HP 3050A J611's functionality, likely due to a driver compatibility issue. Here are some steps to troubleshoot and potentially fix the problem:

    1. Uninstall and Reinstall Printer Drivers:
      • Go to Settings > Devices > Printers & scanners, remove the printer, and uninstall any related drivers.
      • Download the latest drivers directly from the HP website (avoid relying on Windows Updates).
    2. Disable Smart Install (if applicable):
      • Some HP printers use a "Smart Install" feature that can cause issues after updates. Check your printer settings or the manual to disable it.
    3. Check for Conflicting Services:
      • The browser opening unexpectedly might indicate a printer-related service being triggered. Check if the HP printer software or other services (like HP Smart) are running in the background.
    4. Roll Back the Update:
      • If the issue began immediately after a Windows update, consider rolling back to the previous version temporarily.
      • Go to Settings > Update & Security > Recovery and select "Go back to the previous version of Windows."

    Your older HP Laser printer working suggests it uses more basic or generic drivers, which are less likely to be affected by updates. It might also be worth keeping that one as a reliable backup. Let me know if you'd like more detailed steps on any of these solutions!

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  • BenjaminBlaze's avatar
    BenjaminBlaze
    Iron Contributor
    Jan 06, 2025

    It sounds like the recent update disrupted your HP 3050A J611's functionality, likely due to a driver compatibility issue. Here are some steps to troubleshoot and potentially fix the problem:

    1. Uninstall and Reinstall Printer Drivers:
      • Go to Settings > Devices > Printers & scanners, remove the printer, and uninstall any related drivers.
      • Download the latest drivers directly from the HP website (avoid relying on Windows Updates).
    2. Disable Smart Install (if applicable):
      • Some HP printers use a "Smart Install" feature that can cause issues after updates. Check your printer settings or the manual to disable it.
    3. Check for Conflicting Services:
      • The browser opening unexpectedly might indicate a printer-related service being triggered. Check if the HP printer software or other services (like HP Smart) are running in the background.
    4. Roll Back the Update:
      • If the issue began immediately after a Windows update, consider rolling back to the previous version temporarily.
      • Go to Settings > Update & Security > Recovery and select "Go back to the previous version of Windows."

    Your older HP Laser printer working suggests it uses more basic or generic drivers, which are less likely to be affected by updates. It might also be worth keeping that one as a reliable backup. Let me know if you'd like more detailed steps on any of these solutions!

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