Forum Discussion
Printer lost.
It sounds like the recent update disrupted your HP 3050A J611's functionality, likely due to a driver compatibility issue. Here are some steps to troubleshoot and potentially fix the problem:
- Uninstall and Reinstall Printer Drivers:
- Go to Settings > Devices > Printers & scanners, remove the printer, and uninstall any related drivers.
- Download the latest drivers directly from the HP website (avoid relying on Windows Updates).
- Disable Smart Install (if applicable):
- Some HP printers use a "Smart Install" feature that can cause issues after updates. Check your printer settings or the manual to disable it.
- Check for Conflicting Services:
- The browser opening unexpectedly might indicate a printer-related service being triggered. Check if the HP printer software or other services (like HP Smart) are running in the background.
- Roll Back the Update:
- If the issue began immediately after a Windows update, consider rolling back to the previous version temporarily.
- Go to Settings > Update & Security > Recovery and select "Go back to the previous version of Windows."
Your older HP Laser printer working suggests it uses more basic or generic drivers, which are less likely to be affected by updates. It might also be worth keeping that one as a reliable backup. Let me know if you'd like more detailed steps on any of these solutions!
- Uninstall and Reinstall Printer Drivers:
It sounds like the recent update disrupted your HP 3050A J611's functionality, likely due to a driver compatibility issue. Here are some steps to troubleshoot and potentially fix the problem:
- Uninstall and Reinstall Printer Drivers:
- Go to Settings > Devices > Printers & scanners, remove the printer, and uninstall any related drivers.
- Download the latest drivers directly from the HP website (avoid relying on Windows Updates).
- Disable Smart Install (if applicable):
- Some HP printers use a "Smart Install" feature that can cause issues after updates. Check your printer settings or the manual to disable it.
- Check for Conflicting Services:
- The browser opening unexpectedly might indicate a printer-related service being triggered. Check if the HP printer software or other services (like HP Smart) are running in the background.
- Roll Back the Update:
- If the issue began immediately after a Windows update, consider rolling back to the previous version temporarily.
- Go to Settings > Update & Security > Recovery and select "Go back to the previous version of Windows."
Your older HP Laser printer working suggests it uses more basic or generic drivers, which are less likely to be affected by updates. It might also be worth keeping that one as a reliable backup. Let me know if you'd like more detailed steps on any of these solutions!