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Almaiw's avatar
Almaiw
Iron Contributor
Feb 20, 2025

Hp Omen 17 Laptop sometimes shuts off by itself

Hello everyone, recently, especially in the last 2 days, I have been witnessing that the laptop suddenly shuts itself off in AutoCAD and certain games, sometimes I see that I am not at the computer, but when I return suddenly I see that it is turned off, what do you think the reason for this could be?

When I look at the event viewer it says something like this as an error.

: The attached controller (EC) did not respond within the specified timeout period. This may indicate an error in the EC hardware or firmware, or that the BIOS is accessing the EC incorrectly. You need to consult your computer manufacturer for an updated BIOS. In some cases, it may cause the computer to work incorrectly.

The source is seen as 'ACPI'.

I have noticed these errors in safe mode and have never seen them.

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  • ZaneAtlas's avatar
    ZaneAtlas
    Iron Contributor
    Apr 07, 2025

    You need to update the device driver after system upgrade.

  • BeckettSterling's avatar
    BeckettSterling
    Iron Contributor
    Apr 03, 2025

    Step 1: Troubleshooting Overheating 
    Check the cooling system 
    Observe if the fan is functioning properly (you can listen to the sound or use HWMonitor to detect it) 
    Clean the dust from the air vents (compressed air is recommended) 
    2. Monitor the temperature 
    Download HWMonitor or OMEN Gaming Hub 
    Observe the CPU/GPU temperature while gaming (exceeding 95°C may trigger the protection) 
    3. Improve the heat dissipation 
    Use a Cooling Bracket 
    Limit the game frame rate (e.g. NVIDIA control panel to set a 60FPS limit) 
    4. Step 2: Power & Battery Check 
    Test different power modes 
    Select “High Performance” in Windows Power Options 
    Disable “Fast Startup” ( Control Panel > Power Options > Select Power Button Functions) 
    Check Battery Health 
    5. Administrator CMD run: 
    cmd 
    powercfg /batteryreport 
    View generated battery-report.html (focusing on design capacity vs. current capacity) 
    6. Try to remove the battery (if removable) 
    Test using only the power adapter to see if it is still shutdown 
    7. Step 3: System & Driver Repair 
    Update critical drivers 
    BIOS (download the latest version from HP official website) 
    Graphics card driver (NVIDIA/AMD official website, not Windows Update version) 
    Chipset driver (get it from HP support page) 

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