Forum Discussion

jeffcool's avatar
jeffcool
Copper Contributor
Nov 01, 2021

DOWNLOAD ERROR

When I download update stack package version 521.920.111.0 I get an error message saying problem with the date and time on your device

11 Replies

Sort By
    • AdamSzPL's avatar
      AdamSzPL
      Copper Contributor
      Nov 02, 2021
      Same problem here. Any thing i do always get time zone error
      • xMrFinchx's avatar
        xMrFinchx
        Copper Contributor
        Nov 02, 2021

        I just got on today and now the update is gone. So i'm not sure what happened.

  • amarioguy's avatar
    amarioguy
    Copper Contributor
    Nov 01, 2021
    Problem with date and time on your device means that the date and time stored on your device is inaccurate and differs too much from the current date and time. Please check that your date and time stored on your system actually matches the current date and time and change it if necessary, because downloading updates requires that the stored time be accurate (Certificate validation reasons)
      • amarioguy's avatar
        amarioguy
        Copper Contributor
        Nov 01, 2021
        Hmm, that's kind of weird

        Regardless of if the date and time is correct, you should probably try synchronizing the system clock with the internet time server (Control Panel -> Clock and Region -> Date and Time -> Internet Time -> Change settings -> Update now on the latest Insider build) and try it again to see just in case there might be a problem with time synchronization (if time.windows.com fails, change the time server to time.nist.gov)

        if not, please upload your WindowsUpdate.log file here so I can help you further (located in C:\Windows\Logs\WindowsUpdate)

Resources