Forum Discussion
jeffcool
Nov 01, 2021Copper Contributor
DOWNLOAD ERROR
When I download update stack package version 521.920.111.0 I get an error message saying problem with the date and time on your device
amarioguy
Nov 01, 2021Copper Contributor
Problem with date and time on your device means that the date and time stored on your device is inaccurate and differs too much from the current date and time. Please check that your date and time stored on your system actually matches the current date and time and change it if necessary, because downloading updates requires that the stored time be accurate (Certificate validation reasons)
- amarioguyNov 01, 2021Copper ContributorHmm, that's kind of weird
Regardless of if the date and time is correct, you should probably try synchronizing the system clock with the internet time server (Control Panel -> Clock and Region -> Date and Time -> Internet Time -> Change settings -> Update now on the latest Insider build) and try it again to see just in case there might be a problem with time synchronization (if time.windows.com fails, change the time server to time.nist.gov)
if not, please upload your WindowsUpdate.log file here so I can help you further (located in C:\Windows\Logs\WindowsUpdate)- xMrFinchxNov 02, 2021Copper Contributorhttps://mega.nz/file/VQFWhBYT#Hhe7TIzgVYyrKCcnUB5LUHXGBTnjW21688_t9HGxRc8
https://mega.nz/file/gdE03JRR#wTNZRyK_k8IJvMXdhnePmpTRwI7CYxvfP_1XLwmEUJI
https://mega.nz/file/EBEWCBbB#FaCRWwWb69DpzfAvR9o6Mdz7xF5C9AIFrQayphEM-Pc - xMrFinchxNov 02, 2021Copper Contributor
Mine is doing the exact same thing. On my main PC 11700k z590, and on my laptop hp 8th gen i5. All other updates go just fine, just that one errors out with the date and time error. There is no .log file, but there's a bunch of unsupported ETL files it won't let me upload.