Forum Discussion
Devices Not Working - File Explorer Not Working - Corrupted Files - Insider Program Beta Release
I started having this issue in December, and finally had a time to try and resolve it today. I contacted support and they said since I'm in the Windows Insider Program, the only support is through this forum.
- Camera and Audio In early December, my camera stopped working in both Teams and Zoom. Didn't think much of it at the time, but it is persistent, and now I'm doing all my video calls on my iPad.
- File Explorer - When I click on File Explorer, my display flashes for a second and doesn't do anything. I can get to my files by opening up Control Panel, and then hitting the up arrow to get to my folders.
- Corrupted Files - I ran a scan in the command prompt (sfc /snannow) and received the following messages (Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log.) - I have the log from today - Repair Not working - I went through a whole repair process and tried to reinstall the bad files, but that failed. I almost bricked my OS and lucky to be back where I am.
Info:
Device name JV-Yoga-2024-01
Processor Snapdragon® X Elite - X1E78100 - Qualcomm® Oryon™ CPU 3.42 GHz
Installed RAM 16.0 GB (15.4 GB usable)
Device ID A6F067C8-B7D9-4226-9850-46B50601CA0C
Product ID 00330-80000-00000-AA099
System type 64-bit operating system, ARM-based processor
Pen and touch Touch support with 10 touch points
Windows Specs:
Edition Windows 11 Enterprise
Version 24H2
Installed on 8/14/2024
OS build 26120.1843
Serial number PF4VVG6K
Experience Windows Feature Experience Pack 1000.26100.23.0
Insider Program:
Installed Build: 26120.1843 ge_release
All my updates are current.
Please help if you can.
3 Replies
You’re in the Insider Program, so let's make sure you're on the latest build, which might offer fixes for these issues. Sometimes, it’s like waiting for the sequel to a bad movie—just hope the next one is better!
thanks, Cedric. The update happened this week and I have my file explorer back!!!! Thanks for following up.
Hello jsnvelasco
It sounds like you're dealing with several issues, likely related to the beta build you're using. Since you're in the Insider Program, it's possible that the bugs you're facing are due to the early stage of this release. First, try using PowerShell as an administrator to check and repair any system file issues. You can run a built-in tool to restore system health with the following command:
Repair-WindowsImage -Online -RestoreHealthIf that doesn’t work, maybe you can try creating a new user account to see if the issue is specific to your current profile. For the File Explorer issue, you can also try resetting File Explorer settings or clearing its cache by deleting the "iconcache" file.
For your camera issue, you may check if the drivers are up to date and if the camera is enabled in the Device Manager.
Sometimes the Insider Program builds can sometimes introduce unexpected issues.
I hope it helps you!
