Forum Discussion
Cannot load Windows
Hi, I cannot boot my laptop. It was working fine until my Bluetooth disappeared and i restored to an earlier time. I restarted the laptop and since then all I get is the blue screen, stop code CRITICAL PROCESS DIED.
I've tried everything I can think of and read lots online and watched many videos. I cannot boot into safe mode, I cannot reset the laptop, I've tried system restore using command prompt (I saw how to do this online), that never worked either. I use my laptop for watching YouTube, playing ages of empires 2 and writing the occasional letter. I'm reasonably computer savvy (for a computer user) and can follow instructions but I know nothing compared to the people on here. If anybody could help me I would be very grateful.
1 Reply
If you've exhausted all other options and still cannot resolve the issue, your last resort may be to reset or clean install Windows. This will erase all data, so proceed with caution:
1. Boot from the installation media.
2. Go to Repair your computer > Troubleshoot > Reset this PC.
3. Follow the prompts, and choose to keep or remove your files.
