Forum Discussion
Canary 27723 and dark lcd screen
Unfortunately, you released the Canary 27723 build, which is causing me a lot of problems. After completing its installation, I can hear the startup screen sound (login screen sound) in the background, but I have a dark screen (as if the screen matrix was unplugged). To find a solution, I entered safe mode and ran the computer through scanhealth, restorehealth and scannow. Additionally, I used the NVIDIA cleanup application. After such actions, I managed to start the computer with the screen in normal mode and log into the system. Unfortunately, a few minutes later, my laptop started as if selecting some components, because it flickered with the image quality resolution, after which my screen turns off and the keyboard backlight turns off. The backlight turns on again after about 30 seconds, but the screen remains dark.
I will add that this situation does not occur on the previous version 27718.
The problem occurred to me a few times (several attempts) and only each time I restored the version to 27718 it solves it. In turn, trying to run the new, installed build 27723 unfortunately ends with the system loading each time, a black laptop screen and only the sound of the system login window playing in the speakers.
The problem concerns MSI GT72 6QE Dominator pro with NVIDIA 980M card
- [ADDED 10/10] Some Insiders with PCs that have older NVIDIA GPUs (like the GTX 970, Quadro K620, etc.) are experiencing some issues where their displays appear stuck at a black screen and unresponsive or seeing their GPUs showing errors in Device Manager and not working correctly. We are aware of the issue and working on a fix. If you are impacted by this issue and unable to use your PC, you can boot into https://learn.microsoft.com/windows-hardware/manufacture/desktop/windows-recovery-environment--windows-re--technical-reference?view=windows-11#entry-points-into-winre, rollback to the previous build, and pause updates in Windows Update to wait for a new build with the fix for this issue.
I would like to thank the Development Team for taking up the topic of 🙂
5 Replies
I confirm that problem was fixed on my test MSI with NVIDIA 980M on 27744 compilation.
Thanks for your work.
- [ADDED 10/10] Some Insiders with PCs that have older NVIDIA GPUs (like the GTX 970, Quadro K620, etc.) are experiencing some issues where their displays appear stuck at a black screen and unresponsive or seeing their GPUs showing errors in Device Manager and not working correctly. We are aware of the issue and working on a fix. If you are impacted by this issue and unable to use your PC, you can boot into https://learn.microsoft.com/windows-hardware/manufacture/desktop/windows-recovery-environment--windows-re--technical-reference?view=windows-11#entry-points-into-winre, rollback to the previous build, and pause updates in Windows Update to wait for a new build with the fix for this issue.
I would like to thank the Development Team for taking up the topic of 🙂
- I also encountered this problem. My graphics card is GTX950, and I can only enter the desktop by uninstalling the Nvdia graphics card driver in PE.
Unfortunately, for me this only works for a short while because the system still downloads NVIDIA driver updates from the driver server after logging in to the system. Interestingly, when I use sfc /scannow, the system completes the graphics files and turns off my screen again.
Unfortunately, this compilation prevents any use of the computer in its current configuration.
I also tried to install compilation 27723 after the factory restored version 27718. The effect is still the same, after installing 27723 I hear the sound of the login window (system startup) but the LCD screen remains black.
