Forum Discussion
Camera with black screen
Hello, I have encountered a black screen issues with the windows camera app on my laptop. I have tried various ways such as reinstalling the app and updating the windows driver but does not work.
The camera is able to detect the faces but does not show any images. May I know how can I fix this issue?
Thank you in advance.
1 Reply
1. Physical check
Wipe the camera lens clean (laptop users check the physical switch)
Try to test with other apps (e.g. Camera App/WeChat, etc.)
2. Quick reboot
Completely shut down (press and hold the power button for 10 seconds) → Reboot
3. Check camera permissions
Settings → Privacy & Security → Camera
Ensure that:
"Camera Access" is turned on
App permissions underneath are permitted
4. Disable energy-saving settings
Device Manager → Camera Right click on Camera → Properties → Power Management
Cancel "Allow computer to turn off this device"
5. Update Driver
Device Manager → Camera
Right click on Camera → Update Driver → Auto Search
Rollback Driver (if there is a problem with the update)
Open Driver Properties as above
Select "Rollback Driver"
6. System Repair
Run Hardware Troubleshooting
Settings → System → Troubleshooting
Run Hardware and Devices Troubleshooting
7. Reinstall the Camera app
PowerShell:
powershell
Get-AppxPackage *Microsoft.WindowsCamera* | Remove-AppxPackage
and then reinstall it from the App Store
8. System Restore
Settings → System → Restore
Select "Go back" to the previous normal point in time.
