Forum Discussion
eric111203
Aug 30, 2023Copper Contributor
Workspace in RDP for MAC randomly disappear
Our company uses Windows 365 Enterprise CloudPC and it is setup in RDP. Users who are using Windows OS as their local machine do not encounter the issue. Users who are using Mac computer encounter th...
Alvmarken
Sep 01, 2023Copper Contributor
eric111203
I have the same problem and unfortunately do not have a clue how to fix it.
I haven't had this problem in the past but after a reinstallation of my Mac the other week this issue appeared. Maybe related to a recent security update from Apple?
- KelliPassaSep 02, 2023Copper Contributor
I finally got a response from my client's tech support team. This is what helped get it back up and running. I can't guarantee it will solve your problem but it's worth a try and easy to do.
Open a private browser window and log into
https://windows365.microsoft.com/ with your organization's credentials. On the home screen, you should see a screen similar to this one. Click on the "Get subscription URL" and copy the link.
Next, open your Remote Desktop app and click on the Workspaces button and paste the URL into the Add Workspace field.
The Workspace URL will automatically populate so just click Add. You'll get a login screen where you can log in with your organization's credentials. Hope this helps!
- eric111203Sep 05, 2023Copper ContributorHi KelliPassa, thank you for sharing this. This is the workaround that I am talking about on my post. This step is just re-adding the Workspace to the RDP. This step will definitely add your workspace, but the problem is, after a while the Workspace will randomly disappear again. So you have to re-add it again and again, just like what other's experience in the comments below. This issue is only happening to Mac users
- AlvmarkenSep 02, 2023Copper Contributor
KelliPassa Thanks for the information but the problem isn’t that i don’t have the URL, the problem is that the workspace settings disappear after some time so that you have to setup the workspace over and over again.