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Copper Contributor

Feb 14, 2023

Windows 365 disconnects on lock, possible to change timeout?

We enabled the SSO/MFA preview and now when our Windows 365 RDP sessions time out they are booting the user off of the RDP session with the message "Windows Remote Desktop Client - You were disconnec...

Copper Contributor

Oct 20, 2023

Found this thread when we had the same issue. The Cloud PC (Windows 365) locked after 15 minutes, and the users where disconnected. When reconnecting the screen goes full screen and the users loose any customization of the screen windows. We were able to solve this with a new device configuration profile in Intune. Increasing the Device Lock timeout (Max Inactivity Time Device Lock).
Using Single Sign On function on Windows 365

jpope76
Copper Contributor
Apr 24, 2024
Joachim500

I know this is an old thread, but I have the same issue. I have created the config profile as mentioned and still our user sessions disconnect after 15 minutes.

I see the registry key change to the time I specified in the config profile. Just does not seem to work for me, unless they (MS) have implemented something else to force this 15 minute rule
- Joachim500
  Copper Contributor
  Apr 24, 2024
  jpope76 Hi, we are still using the same config with success:
  
  When we struggled with this we did some testing to verify. Playing a long youtube video also kept the session from unlocking. (This is by design from MS, the sessions is active while the video is playing). Maybe you could use this test to see if there is something else locking the session.
  - jpope76
    Copper Contributor
    Apr 24, 2024
    Joachim500
    
    That is the exact same setting I have as I mentioned, but it still disconnects after 15 minutes. I have it set to 2 hours.
    Can't really tell users to keep playing youtube clips to keep their session active, though that does keep it from locking from testing.

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