Forum Discussion
Windows 365 Business provisioning does not work
Hello, i have several customer tenants, who purchased Windows 365 Business production SKU's / subscriptions and assigned those to users.
However, all of them have the same issue:
Microsoft support ticket , there is no option for "Windows 365" product, and by selecting "Other", they do not know, which support team / email alias is handling those.
The issue is like 5 days, and reset vm, does not help.
Any idea / expirience?
2 Replies
- Is it possible it's what we just posted here? https://techcommunity.microsoft.com/t5/windows-365/steps-to-resolve-windows-365-business-cloud-pc-provisioning/m-p/2621745#M84, also on the Service Health Dashboard as post WP275764. Support is happy to help too - here's how you open a ticket - https://docs.microsoft.com/windows-365/troubleshooting. Please keep us updated if this looks like this will resolve for your customers!
Yeah, multiple support tickets opened, and the support personel does not know which support team is it and who to forward ticket, finally I have found out internal team name - "Cloud PC Support" but still no resource from them to reply to my email ticket, even if we are paying Advanced support, with SLA 1 hour, it passed days.
Regarding the link, it is not related, since it states, "These steps assume you are not using Microsoft Intune" , but we are using Intune ...
Also, Service health is showing Healthy for Windows 365.
So still waiting for the support ticket to be answered by correct team..
Multiple customers/tenants with same issue..
