Forum Discussion
W365 Geo Location issue
We are a UK Business and MS Partner and purchased a Business Cloud PC yesterday to test. Our Cloud PC location is set as the Netherlands, talking to an Agent right now they say this is how it is, yo...
- Hi Rob, We are looking into this; I will reach out to you via the support case that you currently have open. Regards, Joe
Hi Ray,
We are a Microsoft Partner but still that's not great support. What I think really annoying is the approach that
A. No one saw this was going to be an issue
B. Europe happens to be more than one country
C. The ability to fix this seems a huge task
D. Offering a 2 month free trial was a wise thing
E. Calling the product Windows 365 would cause searching issues
F. Having the Enterprise version need a Hybrid AD was OK
I think someone needs to admit this product was rushed out, it’s the only reason…. Isn’t it?
I was excited about this product and this maybe the reason I’m so annoyed, so apologies.
Regards
Rob
We are a Microsoft Partner but still that's not great support. What I think really annoying is the approach that
A. No one saw this was going to be an issue
B. Europe happens to be more than one country
C. The ability to fix this seems a huge task
D. Offering a 2 month free trial was a wise thing
E. Calling the product Windows 365 would cause searching issues
F. Having the Enterprise version need a Hybrid AD was OK
I think someone needs to admit this product was rushed out, it’s the only reason…. Isn’t it?
I was excited about this product and this maybe the reason I’m so annoyed, so apologies.
Regards
Rob
Hi Rob,
I agree, I think the poor end user support issue is because they haven't had time to give their support teams adequate training yet. I've seen other big tech companies ( I don't need to name them lol) have the same support issues shortly after launching a new product/service. Do we even know if they have UK based servers for W365? If so is it just a matter of waiting for all the 2 month trials to end so UK capacity comes back? I might set up a VPN for a quick fix!
Cheers
Ray
