Forum Discussion
Gold_Leaf
Jul 17, 2023Copper Contributor
unable to register Office 365
we have purchased the product but unable to register it, when we open word or excel we get a message to register and when we try to enter the credentials we keep getting an error. (Something went wrong. [1001]) Correlation Id: 21ecec4b-5434-4b37-b03a-dae0ac9164de Timestamp: 2023-07-18T06:49:18.000Z DPTI: d04d119f45531c7cbdf7467cd9d44741d6f82126714276a344c2257720d6e92d
1 Reply
- MathieuVandenHautteSteel ContributorHi Gold_Leaf,
1. Please check that the Office Desktop Apps on the machine are up to date. Open any Office app such as Word> Account> Update Options> Update now
2. Reset the activation state
https://learn.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state
3. After resetting the Office Desktop Apps> Restart your machine
4. Open the Office apps> Sign in with your Microsoft 365 account