unable to register Office 365

Question

we have purchased the product but unable to register it, when we open word or excel we get a message to register and when we try to enter the credentials we keep getting an error. (Something went wrong. [1001]) Correlation Id: 21ecec4b-5434-4b37-b03a-dae0ac9164de Timestamp: 2023-07-18T06:49:18.000Z DPTI: d04d119f45531c7cbdf7467cd9d44741d6f82126714276a344c2257720d6e92d

mathieuvandenhautte · Answer

Hi Gold_Leaf,1. Please check that the Office Desktop Apps on the machine are up to date. Open any Office app such as Word&gt; Account&gt; Update Options&gt; Update now2. Reset the activation statehttps://learn.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state3. After resetting the Office Desktop Apps&gt; Restart your machine4. Open the Office apps&gt; Sign in with your Microsoft 365 account

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unable to register Office 365

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