Forum Discussion
William2335
Jun 29, 2023Copper Contributor
Some users cant connect to Windows 365 desktop
We are new to Windows 365 and gave 20 users a Windows 365 desktop. Some users can connect and some cant connect. When connecting to the desktop they get a message they cant connect. Error is us...
MathieuVandenHautte
Jun 29, 2023Iron Contributor
Hi William,
Can you please provide a printscreen of the full error message at the client-side?
Also check the logs at the server-side: portal.azure.com > Azure Active Directory > Sign-in logs > tab "User sign-ins (non-interactive)". Look for interrupts and failures. The details will provide the reason for the error.