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UDIALEX's avatar
UDIALEX
Copper Contributor
Sep 20, 2021

Cloud PC Teams video and audio

Hi,   When logging into a newly provisioned Windows 365 Enterprise PC I am unable to use the video and audio features in Teams.  The options when connecting from the Remote Desktop App is not there...
enterprise
murrato1's avatar
murrato1
Copper Contributor
Feb 14, 2022
What device are you connecting from? I've found Teams audio and video work fine when I connect from my Surface Pro, but only the speaker works when I connect from my MacBook M1.
PavithraT's avatar
PavithraT
Icon for Microsoft rankMicrosoft
Feb 15, 2022

Is this problem only seen while connecting from a Mac? If so, it is a known issue and we are looking into it.

  • Huachicol's avatar
    Huachicol
    Copper Contributor
    May 17, 2023

    PavithraT 

     

    Hello Pavithra, is this issue fixed? I'm trying to connect to a Cloud PC from a Mac and I'm unable to use the Mac integrated webcam on the Cloud PC.

     

    I get this error on the Cloud PC:

     

     

     

  • MattMT's avatar
    MattMT
    Copper Contributor
    May 20, 2022

    PavithraT Has this made any progress? 

    • PavithraT's avatar
      PavithraT
      Icon for Microsoft rankMicrosoft
      May 20, 2022

      MattMT  You need to ensure that you are using the Media Optimized version of Teams while connecting from a supported Remote Desktop client. This will allow the Audio and video to be redirected and used. This does not work on the W365 or AVD web client.

      Ensure you have the latest version for all components involved:

      • Minimum version of Teams Desktop Client should be 1.5.00.11865 or later - MSI (125MB) or EXE (121 MB)
      • Minimum version WebSocket service should be 1.1.2111.01001 
      • Minimum version of Windows Desktop Client should be 1.2.3004 

      This is not a generally reported issue and also not seen in any of our dogfooding environments. We are keeping track of it to ensure there is no regression. Let me know if you are still seeing this after the updates.

      • John_Francis's avatar
        John_Francis
        Copper Contributor
        Jun 23, 2022
        Pavithra, we have issues where we are using the optimized version of MS Teams and we are not able to blur the background or give control. Now, how do we go about fixing this to the already published W365 desktops?
  • jblanzaderas's avatar
    jblanzaderas
    Copper Contributor
    Mar 09, 2022
    Hello. We are on Windows 10 and 11. This is an intermittent issue in our organization. We downloaded the remote desktop directly from windows365.microsoft.com - sometimes there's a huge delay with my colleague's audio and video not only in Teams app but in other video conferencing applications too, also sometimes they can't share screen - is this something that can be fixed by MS?
    • dandandan's avatar
      dandandan
      Copper Contributor
      Apr 20, 2022

      jblanzaderasAnyone find a solution for Teams video and calling from within a Cloud PC accessed via RDC? I can open the Teams app and chat all day long - but if I try to make a call, it will launch the call (and others can join), but the minute I join, I get kicked out off my RDC session.

       

      The reality is that the Cloud PC using RDC is nothing new - I was doing that 10+ years ago.  One would think that MS would make it a priority to have their own apps work well in the Cloud PC.  <sigh...>

      • Christian_Montoya's avatar
        Christian_Montoya
        Icon for Microsoft rankMicrosoft
        May 19, 2022

        dandandan - When you say "RDC", which app do you mean? For the optimized Teams experience, you will need to use the Microsoft Remote Desktop for Windows (fully supported) or Mac (supported, but Teams optimization is in Public Preview).

         

        If you are seeing any issues, then those are unexpected and I'd recommend creating a Support Ticket (through Microsoft Endpoint Manager) so we can help remediate.

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