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Greg Eschinger's avatar
Greg Eschinger
Copper Contributor
Aug 02, 2021

Problems authenticating from Remote Desktop Client

Hello, Does anyone have any suggestions for problems connecting from the RDP client?   I downloaded the app from https://windows365.microsoft.com/ and used the subscription URL.  Then when I login...
enterprise
Christian_Montoya's avatar
Christian_Montoya
Icon for Microsoft rankMicrosoft
Aug 31, 2021

fwdLarry Harry_Dev - If you're able to provide a screenshot, that'd be great! We still may need to wait for Support to get back to you, but hoping to see if anything on the screenshot sticks out.

fwdLarry's avatar
fwdLarry
Copper Contributor
Aug 31, 2021

Hi Christian_Montoya,

 

Support suggested the following. I ran the commands within the cloud PC (through the browser). No change still unable to login via the desktop RDP client. I canceled the clould PC subscription, waited and hour, added a new cloud pc license and assigned it to another user in our domain. Same issue. He was able to login via the browser but not from his windows 10 pro AD joined computer. Screenshot attached.

 

Hi Larry,
 
When you sign in from your browser can you check the dsregcmd /status on your CMD command prompt.
If the device looks deregistered try the below steps

s:

  1. Open the command prompt as an administrator.
  2. Enter dsregcmd.exe /debug /leave.
  3. Sign out and sign in to trigger the scheduled task that registers the device again with Azure AD.

 

 

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