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Greg Eschinger's avatar
Greg Eschinger
Copper Contributor
Aug 03, 2021

Problems authenticating from Remote Desktop Client

Hello, Does anyone have any suggestions for problems connecting from the RDP client?   I downloaded the app from https://windows365.microsoft.com/ and used the subscription URL.  Then when I login...
enterprise
JamesH's avatar
JamesH
Copper Contributor
Aug 13, 2021
I'm getting this exact issue. Browser works fine but I get "The logon attempt failed" when using the Remote Desktop client.
Christian_Montoya's avatar
Christian_Montoya
Icon for Microsoft rankMicrosoft
Aug 13, 2021

JamesH Greg Eschinger Alex Melching : Can you help me understand the scenario?

 

  • Which Windows 365 offering are you using?
    • Business or Enterprise
  • What is the local state of your Windows machine?
    • Personal (non work-joined), Azure AD joined to org, Hybrid Azure AD joined to org, other

There are a few scenarios where there are gotchas, and we're working on an article to add to our documentation site, but want to see if you can get your challenges resolved.

  • amittanwar878's avatar
    amittanwar878
    Copper Contributor
    Nov 09, 2022

    Christian_Montoya 

    Hi Christian,
    Getting a similar issue with one of our vendor who is using their own corporate Laptop (Windows 10 enterprise edition) for accessing avd session host. He is able to access it via Web client but not able to access it via RD client application.
    While accessing via RD client gets an error getting continuous authentication after entering the credentials every time it keeps popping up but won't authenticate.
    After checking the event viewer gets the error Event id :- 613 i.e table database property is out of date and flaunting wwahost.exe application.
    Please suggest some solution for this asap. @Christian_Montoya

    • PockyMaster's avatar
      PockyMaster
      Copper Contributor
      Nov 09, 2022

      amittanwar878 

       

      We solved it with the help of Microsoft support. It was related to conflicting configuration in MFA. I believe it was happening when MFA was enabled in Office 365 as well as in AAD, location based rule.

  • JamesH's avatar
    JamesH
    Copper Contributor
    Aug 16, 2021

    Christian_Montoya I am using Windows 365 Business and my machine is Azure AD joined to org.

     

    I was able to use the Remote Desktop client when the cloud PC was first set up, but then it stopped working. I reset the PC and the same happened (worked for a while, then stopped).

     

    I am wondering if it something in the Intune configuration policies.

  • Greg Eschinger's avatar
    Greg Eschinger
    Copper Contributor
    Aug 13, 2021
    I'm using Windows 365 Business. I manage 3 separate M365 tenants and my Windows machine is Azure AD joined to a different org than the one that the W365 account is tied. The exact same scenario works on a second machine that I have joined to the same Azure AD domain which is different than the one the W365 is tied to.
    • Christian_Montoya's avatar
      Christian_Montoya
      Icon for Microsoft rankMicrosoft
      Aug 13, 2021

      Greg Eschinger : Thanks for the info! When your local device is not tied to the same organization as the Windows 365 Business Cloud PC, then the easiest way to connect is to add the account to the device (not "Allow my organization to manage my device"). This will work on your local Windows device running Windows 10, version 2004 or later. To do this:

      • Uncheck Allow my organization to manage my device
      • Select OK

      This should show up the first time you login to the Microsoft Remote Desktop app for the first time with that user account. This also may be why one of your users was able to connect but another was not able to connect.

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