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UDIALEX's avatar
UDIALEX
Copper Contributor
Sep 20, 2021

Cloud PC Teams video and audio

Hi,   When logging into a newly provisioned Windows 365 Enterprise PC I am unable to use the video and audio features in Teams.  The options when connecting from the Remote Desktop App is not there...
enterprise
MattMT's avatar
MattMT
Copper Contributor
May 20, 2022

PavithraT Has this made any progress? 

PavithraT's avatar
PavithraT
Icon for Microsoft rankMicrosoft
May 20, 2022

MattMT  You need to ensure that you are using the Media Optimized version of Teams while connecting from a supported Remote Desktop client. This will allow the Audio and video to be redirected and used. This does not work on the W365 or AVD web client.

Ensure you have the latest version for all components involved:

  • Minimum version of Teams Desktop Client should be 1.5.00.11865 or later - MSI (125MB) or EXE (121 MB)
  • Minimum version WebSocket service should be 1.1.2111.01001 
  • Minimum version of Windows Desktop Client should be 1.2.3004 

This is not a generally reported issue and also not seen in any of our dogfooding environments. We are keeping track of it to ensure there is no regression. Let me know if you are still seeing this after the updates.

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