Forum Discussion

Copper Contributor

Sep 20, 2021

Cloud PC Teams video and audio

Hi, When logging into a newly provisioned Windows 365 Enterprise PC I am unable to use the video and audio features in Teams. The options when connecting from the Remote Desktop App is not there...

enterprise

jblanzaderas

Copper Contributor

Mar 09, 2022

Hello. We are on Windows 10 and 11. This is an intermittent issue in our organization. We downloaded the remote desktop directly from windows365.microsoft.com - sometimes there's a huge delay with my colleague's audio and video not only in Teams app but in other video conferencing applications too, also sometimes they can't share screen - is this something that can be fixed by MS?

dandandan

Copper Contributor

Apr 20, 2022

jblanzaderasAnyone find a solution for Teams video and calling from within a Cloud PC accessed via RDC? I can open the Teams app and chat all day long - but if I try to make a call, it will launch the call (and others can join), but the minute I join, I get kicked out off my RDC session.

The reality is that the Cloud PC using RDC is nothing new - I was doing that 10+ years ago. One would think that MS would make it a priority to have their own apps work well in the Cloud PC. <sigh...>

Christian_Montoya
Microsoft
May 19, 2022
dandandan - When you say "RDC", which app do you mean? For the optimized Teams experience, you will need to use the Microsoft Remote Desktop for Windows (fully supported) or Mac (supported, but Teams optimization is in Public Preview).

If you are seeing any issues, then those are unexpected and I'd recommend creating a Support Ticket (through Microsoft Endpoint Manager) so we can help remediate.